How to Unlock E-Signature Account (DESKTOP)

To unlock your E-Signature account through the UltimateTax program, please follow these steps:

1. Clear your browser history.
2. Log into TaxWise as Admin.
3. Go to Tools> e-Signature > e-Signature Document Center Home.
4. Select the desired account.
5. Click Next.
6. Under the Signature Password field, click the forgot password 
7. Verify your user name is correct, then click Continue for new Password/Pin.
8. Click Continue on the Credential Recovery window.
9. Click Close this Window on the Email Authorization window.
10. Close the browser.
11. Click the password reset link provided in the e-Signature Password Recovery Authorization email.
12. Click Continue for a new Password/Pin.
13. Enter your new password.
14. Enter the new password again to confirm.
15. Click Continue.
16. A Password/Pin has been successfully changed message will display.
17. Close your browser.

You can now log in to your E-Signature account with the newly created password.