Need An Answer? Look No Further
Look for hundreds of solutions right here in our Solution Center.
UltimateTax Support Blog, including information on current known issues. Be sure to check here for the latest infor...
Tips, tricks, and assistance with errors for using our versatile online tax preparation software!
Click here for assistance with our robust desktop tax preparation software!
Assistance with any issues involving printing, including tax returns or checks.
Information regarding computer tips, networking setup, etc.
Check out this section for help involving reject codes and messages received by the IRS or State agency!
Information and answers for Frequently Asked Questions (FAQ) for clients using our UltimateDR program.
Information and answers for Frequently Asked Questions (FAQ) for clients using our W-2/1099 program.
- e-Filing a Simple Return
- EFC Rejection 90 – Affirmative Acceptance
- Two-Step Verification
- First Time Login to UltimateTax Online - VIDEO INCLUDED
- Resetting Your Online Password
- Add/Create New Users in UltimateTax Online - VIDEO INCLUDED
- Creating a Desktop Shortcut for UltimateTax Online - VIDEO INCLUDED
- Setup Assistant
- Resetting Your 2020 to 2017 Desktop Admin Password - VIDEO INCLUDED
- E-Signature Instructions
- Requesting States
- Applying Module Updates - VIDEO INCLUDED
- Applying Program Updates - VIDEO INCLUDED
- Downloading UltimateTax
- Dashboard Interactive Video
- E-File Start Date 2021
- Office Hours
- Not Receiving Acknowledgements
- EFC Reject Codes