Articles in this section

Resetting Your Desktop Admin Password - VIDEO INCLUDED

 

This works for the current year program to 2017 and all future programs. Whether you need to reset your Admin password or the password of a user you've created, both can be done right from the login screen!

mceclip2.png

 

If you are locked out of GUEST or a user you created:
-Log into your ADMIN user
-Click TOOLS at the top of your screen
-Click UTILITIES/SETUP ASSISTANT
-From the new window, click SETUP
-Click SETUP ASSISTANT
-Click GROUPS & USERS
-Double-click the affected user and uncheck ACCOUNT LOCKED

 

 mceclip0.png

 

If you are locked out of your ADMIN user:
-While at the login screen, with Admin selected
-Click FILE at the top of your screen
-Click RESET ADMIN PASSWORD
-Enter your EFIN, CLIENT ID, and REGISTRATION CODE, all of which can be found on (https://ultimatetax.customerhub.net/tax-software-download)

 

mceclip0.png

 

mceclip1.png

 

This will reset the password to a blank field. After it has been reset, click on the login button from the main login screen without entering anything into the password field.

 

 mceclip0.png

 

Was this article helpful?
25 out of 37 found this helpful

Comments

0 comments

Article is closed for comments.