A specific issue can occur when you open your Desktop software and the program shows up on your taskbar but you cannot view the window. This often occurs if you had a secondary monitor plugged in and recently disconnected it.
A similar issue can occur where you can open the software and view the launch pad, but cannot interact with any of the buttons until you press the ESC key to close the off-screen window.
To resolve this you would need to reach out to the software support team via chat, e-mail or phone.
