Receiving the Error "Customer Disabled" When E-Filing

Introduction

If your account was suspended because of a failed payment, you will receive this error until the payment is successfully processed. You can reactivate your account by updating your payment information on myultimatetax.com or by calling our office for assistance.

How to reactivate your account

1. Sign in to your account on myultimatetax.com.
   Update your payment information so the outstanding invoice can be processed.
2. If you prefer, call our office and provide the updated payment details over the phone.
3. Once the payment is processed, your account will be reactivated during business hours.

What to expect after payment

After your payment goes through, access to your account should be restored during business hours. If your account is still disabled after payment has been processed, contact our office for further assistance.