How to Get Support When the UltimateTax Support Team Is Closed

Self-service support options

1. Search the Help Guide

The Help Guide is the fastest place to look for answers to common questions, step-by-step instructions, and product guidance. Use the search feature to find topics related to your issue, such as setup, filing, printing, e-file status, or account access.

2. Use the Desktop User Guide

If you are using the desktop version of UltimateTax, the Desktop User Guide can help you find detailed instructions for working in the software. It is a useful resource for learning features, completing tasks, and resolving common questions on your own.

3. Use Live Chat Support in the MyUltimateTax Customer Hub

When available, you can use Live Chat Support in the MyUltimateTax Customer Hub to look for immediate help. This option may connect you with helpful resources or allow you to leave a message, depending on current support availability.

4. Submit a message or request

If your question cannot wait, submit a message or support request through the MyUltimateTax Customer Hub. Include as much detail as possible so the support team can review your request quickly when they reopen and follow up with you.

Tips for getting help faster

• Include your name, account information, and a clear description of the issue.
• Share any error messages, screen details, or steps you already tried.
• Check the Help Guide or Desktop User Guide first for quick answers.
• If the issue is urgent, note that in your message so the team understands the priority.