Error 257 - This user (Admin)...

This error occurs in the Desktop software whenever the user attempts to START A NEW RETURN while signed in as the ADMIN user.

To resolve this error, simply click on the CHANGE USER button from the main screen of the software and change the dropdown to GUEST or another user with permission to create a return.

If you have not yet set up the GUEST user or another user, please follow the below steps:

1. Log into the software as Admin

2. Go to Tools -> Utilities/Setup Assistant along the top of the program window

3. In the Utilities window, click Setup -> Setup Assistant

4. In the Setup Assistant window, find Groups & Users on the left

5. Click GUEST and then click View/Edit

6. Enter a password for the GUEST user

7. Click OK

8. Click Save & Close

9. Close the Utilities window

Now you should be able to click Change User from the Dashboard and log into the GUEST user.

Solution Articles:

Desktop User Guide