Installation problems
If your anti-virus software interferes with the UltimateTax installation, you can disable it for the duration of the installation but always re-enable it once the installation is complete.
Network Installations
Make sure the network is functioning correctly before installing UltimateTax. Our customer support staff cannot provide support for network infrastructure. Call a local technician to resolve any network problems.
If your network is peer-to-peer, select your most powerful machine to act as the server for UltimateTax.
You must create a share at the machine that will function as the server. In Computer or Windows Explorer, right-click the drive you want to share and select the Sharing option. UltimateTax users need full access (read, write, modify, create, delete).
UltimateTax will require a mapped drive on each workstation pointing to the server network drive where you will be installing UltimateTax. Mapped drives should point to the root of the shared drive rather than a folder/directory on the drive.
You can install it on either the server or a workstation. If you install it at a workstation, select the mapped network drive as the destination drive for installation.
The program must be installed and run on the root of the drive. Do NOT install inside another folder if you want the server to act as a workstation.
When completing the Setup information within UltimateTax, select the Network option. Also, check the Default box in the bottom left corner of the Setup window -- this uses the setup information you entered as the basis for other workstation setup files. (The check mark disappears when you exit Setup Options. Do not be alarmed to see the Default box unchecked when you go to Setup Options again.)
At other workstations, they will need to be configured by running X:\UTSxx\TWTECH\SETUP.EXE (where X: is the network drive letter and xx corresponds to the tax year of your program).
Some of our users choose to run the UltimateTax executable on each workstation but have tax data redirected to a central location. We do not advise and do not support this! In addition to creating a hassle for you (requiring you to apply program updates to each workstation individually), running UltimateTax like this may cause other complications, such as data corruption.
Printing Problems
If you are experiencing problems printing on your network installation, determine the answers to the questions below:
Can you print from other applications?
Try to print a test page from Wordpad/Notepad.
If this does not work, the problem is somewhere between the printer and Windows rather than within UltimateTax.
Is your printer set up correctly in UltimateTax?
From UltimateTax, select File, Printer Setup
If you are using the Windows printing method, try switching to PCL.
If you are using PCL, try using the Windows method.
Is your printer driver set up correctly to work with UltimateTax?
Select Start, Settings, and Printers.
Right-click your printer and choose Properties.
Click the Details tab.
Click the Spool Settings button.
If the spool data format is EMF, try RAW.
Can you print to another printer, if one is available?
Can't communicate?
Give it a couple of tries if a communication session is unsuccessful. Several factors can make a session fail without indicating any real problem.
Using cable/DSL
Make sure the connection to your Internet Service Provider is active.
Can you reach https:
Check the version of Internet Explorer you have installed. We recommend installing IE 7 or above. We also recommend going to Start, Settings, Control Panel, Internet Options, Temporary Internet Files, Settings, and changing the Check for a newer version of stored pages setting from Automatically to Every visit to the page.
Using modem
If you have dial-up Internet service, can you connect to your ISP?
Select Start, Run, type DIALER in the space provided, and click OK. Put your cell phone number (or any other you can observe to see if the modem dials out) in the Phone Dialer and click Dial.
State problems
Try uninstalling and then reinstalling the state.
Select Tools, Utilities/Setup Options, Tools, and Uninstall State(s) from the Utility window.
When the process is complete, select Tools, and Install State Updates.
Getting I/O 53 or I/O 103 errors
In UTSxx (where xx is the year), delete SETUP.* and enter setup information again when you re-enter the program.
Backup Problems
Double-check the drive you selected for backups under Setup Options.
If you are running Guard Dog, disable it while making backups.
Network problems
(Including 545: Error writing to setup, error reading database, the desktop shortcut does not work)
Ensure that your network drive is visible when you double-click My Computer. If it shows a red X, there was a problem connecting to the network drive.
Right-click on your UltimateTax desktop shortcut, select Properties and check that the Target and Start In windows on the Shortcut tab point to the proper locations.
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Note: While UltimateTax Support will install and work on Network Installations of the software, we will direct you to your local network administrator for network-related issues.
This information applies to all years of the UltimateTax software.
