This can occur when your printer is set to use a Windows driver instead of a PCL driver. To correct the problem, follow the steps below.
To change your printer driver:
- Click the Windows Start button, point to Settings, and then click Control Panel.
- In the Control Panel window, double-click Printers and Faxes.
- Right-click the appropriate printer, and then select Properties.
- Click the Advanced tab, and then click New Driver.
- In the Add Printer Driver Wizard window, click Next.
- In the Manufacturer list, select HP, and select a driver in the Printer list that matches your printer name or any driver ending with PCL6.
- Click Next, and then click Finish.
- In the Driver drop-down list, select the driver you just installed, click Apply, and then click OK.
This information applies to all years of the UltimateTax software.
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