Multiple states restrict or have guidelines on how a tax office can charge for their fees when it is related to a bank product. Refund settlement solutions, fee collect, bank products are all used for the purpose of withholding preparation fees from a client's refund.
Our software has taken the position that if you are in one of these states, you must follow the state's rules. Therefore we have developed a special product to accommodate this. Our Pay Per Return package with Fee Collect facilitates this.
We do not control how the states view fees, but we are solution-focused, and this product works well.
Here are the states and their regulations:
Maryland - Maryland RAL Law
Arkansas - Arkansas RAL Law
Connecticut - Connecticut RAL Law
Illinois - Illinois RAL Law
New York - New York RAL Law
We know that this can be frustrating. However, it is the state legislature that created these rules. We are being diligent in following them. Other software companies may not follow the rules the same way. They will also not support you when you have a regulator issue. Tax preparer audits can be challenging. We are helping prevent that.
If you need help changing your package, please contact our sales team. 1-866-686-7211