You may set your own custom message to appear when a user is locked out of their account in your UltimateTax software. Do this by first signing in to the software as an Admin. Then click on Administrator in the top right and select Settings.
From the Settings page, select Manage Users. From the User Management window, there will be a button that reads Add/Change Admin Message. Click this to begin setting up the message your users will see when they lock themselves out. You may use this to instruct them to contact you or follow any other policies you may have in your office.