First name, last name, or SSN do not match E-file database

If you've received a rejection that is referencing one of these three lines in your return, the first step is to double check and verify the information provided to you was correct and that it was entered without any spelling errors.  

If everything appears correct the next step is to contact the IRS on your Taxpayers behalf or have them contact to verify the information they have inside the E-file database matches the information you're trying to E-file.

This information applies to all years of the UltimateTax software.