This can occur when a P.O. Box is listed as the address because a physical address is now required. TPG had previously accepted some returns using a P.O. Box but has since started rejecting them to comply with OCC regulations. However, TPG is unsure whether this requirement will stay in place, so we are not yet updating UltimateTax diagnostics to block these returns.
In the meantime, for returns with card products, make sure to list only the physical address on the
rejected applications, as well as any new applications in the foreseeable future.
This information applies to all years of the UltimateTax software.
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