Solution: Verify the rejected dependents' social security number with the Social Security Card. If the information matches exactly, the taxpayer must remove the dependent on being eligible to electronically file the return. If the taxpayer believes the reject is in error, they can leave the rejected dependent listed on the return and mail a paper return. The taxpayer can also contact the Social Security Administration at 1-800-772-1213 to correct the Social Security Administration records. This process takes approximately two weeks for the information to be updated in the IRS e-File database.
This information applies to all years of the UltimateTax software.