We understand that, from time to time, everyone needs help. It may be with the software itself or something about what a taxpayer may or may not qualify for. In this case, the IRS has a wonderful tool called ITA, or Interactive Tax Assistant.
The ITA is a utility that can provide you with answers to several tax-specific questions you may have. It can assist with what you may need to do with a certain type of income, if your taxpayer may be able to utilize a certain credit, and if something can be deducted. With ITA, you can also use it to determine simpler questions, like filing status, dependent information, or even if the taxpayer or client has to file.
You can find the Interactive Tax Assistant here: https://www.irs.gov/help/ita
Note: As UltimateTax support agents are not certified tax professionals, they are not able to assist with tax preparation or assistance and may guide you to this article, or the site above.