To prevent multiple users from working on a return at the same time, the program locks a return when it is opened on a network workstation, and then unlocks it once the return is closed. After a system or program failure, the lock might have to be manually removed from a return before it can be reopened.
Before removing the lock on a return that was opened on a network workstation, make certain that the return is not open on this or any other workstation.
To unlock returns (Administrators only)
- In Return Manager, select the locked return.
- On the Options menu, point to Administration and click Remove Lock for Selected Return.
- Click Remove Lock.
Users working on stand-alone computers may also experience this condition after a system or program failure. Follow the same procedure above to remove locks from returns on stand-alone computers.