Verify the EFIN and password entered in Setup > ERO & Account Information. Make any necessary changes and click OK. The password is case sensitive. In UltimateDR 15 and prior, your login Password is entered. Starting in UltimateDR 16, the new e-File Password must be entered. This password may be retrieved by going to UltimateTax Customer Portal>Software Info>Go to My Tax Software.
Note: The error may say "Invalid EFIN or BBS password" instead. Re-enter the correct password under Setup > ERO & Account Information.
If this does not correct the problem, contact UltimateTax Support at 828.524.8020 to verify that your EFIN has been verified and that your account is set up to e-file and retrieve updates. See Related Links for details on registering your EFIN with Drake.