The Forgot Password link has been added to the login page allowing the users to reset their password. To utilize the Forgot Password feature the login must have either an Email Address or Cell Phone Number entered in their login account. A temporary password will be emailed or sent via text message to the user, upon verification, they will then be allowed to create a new password.
Use Forgot Password:
From the Login Screen Click, enter the Login name and click Forgot Password? link. The Forgot Password window will open.
- Check Send to Cell to send the temporary password to the cell phone registered with this login account. Alternatively Check Send to Email to send the temporary password to the email address registered to this login account. Click Ok to continue or click cancel to close the window.
- Enter the Temporary Password.
- In the New Password field enter in the new password for this Login following the strong password guidelines.
- Re-enter the newly created password and click OK. Communication with central site will occur and the program will open.