UltimateDR- Reason = 22 During Updating Process

While downloading and installing software updates an error message may occur:  Reason 22 = File Locked. This issue typically occurs when a file that is being updated is currently in use on the computer or on another network workstation.

To correct this error take these following steps:

1. Make sure all other instances of UltimateDR, UltimateDR Documents, UltimateDR Scheduler, and Automatic Backups (uncheck Enabled box) on the network are closed. 
2. Try to get updates again by going to Tools > Update Manager > Manual Updates: Get Updates. 

If this does not work, the following steps may be required:

1. Ensure that UltimateDR is not running in the background by opening your Windows task manager (CTRL+Shift+Esc) and checking for any processes of Drake/UltimateDR listed. 
2. Turn off UltimateDR Reminders.
• Go to the UltimateDR Scheduler and click Setup > Appointment tab.
• Uncheck Use Reminders Set to.
• Click OK on the popup window and then OK again to save the changes.
• Exit Drake Scheduler. 
3. Turn off Auto Updates on any other workstations (other than the one on which you are currently installing updates).
• Go to Tools > Update Manager.
• Click Auto Update Settings.
• On the right side of the UltimateDR 20YY Update Manager window choose the radio button Off under Automatic Updates.
• Click Exit.
• Select Yes to exit the Update Manager.
• Exit UltimateDR on the workstation.
4. Make sure that your UltimateDR software is not in read only mode.
• Go to the drive where UltimateDR is installed (i.e. C:\).
• Right-click on the Drake folder and select Properties.
• At the bottom of the window under Attributes check to be sure that the Read-only box is NOT marked.
• If it is marked as read-only, remove the check mark and click OK. Make sure to Apply changes to this folder, sub-folders and files (if presented with a pop-up window Confirm Attribute Changes). 
• Note: you may have to reboot the computer/server for the change to take effect.
5. Try to get updates again by going to Tools > Update Manager > Manual Updates: Get Updates.  

If you continue to experience issues, please contact our Support line at (563) 387-8900.