To unlock your E-Signature account through the UltimateTax program, please follow these steps:
- Clear your browser history.
- Log into TaxWise as Admin.
- Go to Tools> e-Signature > e-Signature Document Center Home.
- Select the desired account.
- Click Next.
- Under the Signature Password field, click the forgot password
- Verify your user name is correct, then click Continue for new Password/Pin.
- Click Continue on the Credential Recovery window.
- Click Close this Window on the Email Authorization window.
- Close the browser.
- Click the password reset link provided in the e-Signature Password Recovery Authorization email.
- Click Continue for a new Password/Pin.
- Enter your new password.
- Enter the new password again to confirm.
- Click Continue.
- A Password/Pin has been successfully changed message will display.
- Close your browser.
You can now log in to your E-Signature account with the newly created password.