This can occur when the combination of the Taxpayer's First Name, Taxpayer's Last Name, Spouse's First Name, and Spouse's Last Name is too long.
To solve this problem, you need to shorten the name fields. The total number of allowable characters, including spaces and the & (ampersand), is 35 characters. The IRS validates SSN/Name Control based on the first four letters of the last name.
This information applies to all years of the UltimateTax software.