Scenario: You efiled a return and received IRS Reject 195/196 with wording similar to this
<ErrorMessageTxt>'IPAddress' in 'AtSubmissionCreationGrp' in 'FilingSecurityInformation' in the Return Header must have a valid value.
<ErrorMessageTxt>'IPAddress' in 'AtSubmissionFilingGrp' in 'FilingSecurityInformation' in the Return Header must have a valid value.
***Note- UltimateTax version 31.05, planned for the week of Feb 6th, will contain changes to prevent customers from receiving IRS Reject 195 for an invalid IP address equal to 127.0.0.1. After installing the 31.05 update, you will simply verify that you are connected to the internet prior to opening UltimateTax in order to obtain your IP address. Then, recreate the e-file for any affected return and resend it.
Solutions (use these solutions below until 31.05 is released)
Note the words in red above and compare them exactly to your IRS reject wording. The resolutions are different.
If your reject contains the word "Filing"-- You can resolve this reject yourself. Verify that you are live on the internet on that computer with a solid, strong internet connection. Open the return, create a new efile and send. The act of recreating the efile causes UltimateTax to attempt to populate that blank field with your computer IP Address
***If you repeatedly get this reject, verify your internet connection is strong, especially if you are on wireless. A spotty connection causes a value to populate that field that will result in this reject.
Also, if you create efiles offline, while not connected to the internet, you will likely get this reject. To resolve that, recreate the efile after you are live again on the internet, then send it.
If your reject contains the word "creation"--Today you cannot resolve this issue yourself, however you will have that ability this week (by Feb 3). Hold the return until the resolution is posted here. Until then, the rejects can be remedied by a technician, but the steps are quite labor-intensive and you will need to contact Product Support.